Voice of the Customer


For over a decade Balanced Growth has built a solid foundation based on consistently surpassing client expectations through hard work and determination. Our unwavering focus on client satisfaction and the relationships we have built over the years have been pivotal to our success as a company.

As we look to the future, we are committed to providing the same level of service our clients expect and deserve. To this end, our founder, Jason Bordui, initiated a special ongoing project called The Voice of the Customer. Through this independent research effort, we were able to reach out to our previous and current clients to evaluate their experience with Balanced Growth and identify ways to improve the services we provide. Through a series of personal interviews and electronic surveys we set out to gather feedback.

The results of the effort were both rewarding and informative and are summarized below.  Read on for a summary of what our clients have to say about our firm.

  • Balanced Growth is a best-in-class consulting organization.
  • Balanced Growth has the capability to handle multi-faceted, multi-functional, and highly complex projects.
  • Jason Bordui is an exceptional leader, communicator, project manager, facilitator and trusted business partner.
    • He is the persona on every project and provides exceptional service and value.
  • Balanced Growth’s ability to identify and manage vendors/subcontractors is exceptional.

Our Customers had some pretty nice things to say about us.

"Balanced Growth’s experience and knowledge of our environment was a huge asset.  They really understood us and were thinking about us and the success of the project the entire time.” 

~Kevin Onorato, Director of IT at AOFAS

Our customers often choose Balanced Growth because of the success and results of previous work. There is great value in the relationships we formed, our prior work, and a deep understanding of their organization. Many individuals highlighted the same set of unique skills and characteristics that Balanced Growth and Jason possessed.

  • Depth of Knowledge/Experience
  • Unique Skill Set
  • Excellent project management capabilities
  • Strong facilitation and collaboration skills
  • Active listening and Understanding
  • Relationship and Personal Commitment
    • "Jason is authentic and honest"​

“Jason understood completely what we needed.  He was spot on with his analysis.  He was speaking the same language.”           

~Maureen DeRosa, Former Marketing & Publications Director at AAP

Our clients cited the work of Balanced Growth was viewed as superior to many larger consulting firms. Some of the reasons for this include:

  • Trustworthy and respectful of culture
  • Candid, open relationship
  • Collaborative approach
  • Depth of experience
  • Well-developed skill set
  • Top notch project management
  • “Balanced Growth is a very personal experience.”


“Balanced Growth…can easily go against the big firms.”

~Mary Claire Walsh, Director, Digital Communications & Online Strategy at AAP   

Our electronic survey results provided a further look into current and past client satisfaction. Balanced Growth was repeatedly rated Best in Class on the services offered. Key areas of high satisfaction include:

  • Executive Advisory Skills
  • Listening
  • Deliverable Quality
  • Facilitation
  • Collaboration
  • Accessibility