Meet the Team

The experts at Balanced Growth bring decades of innovation, operations, and transformation leadership experience to serve your unique business needs. 

With over 50 years of business consulting experience, our leadership team, and those we contract with, are made up of respected business leaders and highly experienced solution providers. With each engagement, we strive to earn our clients complete trust. Regardless of the scope or challenges of our projects we are passionate about helping our clients achieve their strategic business objectives. 

Jason Bordui, Founder & President

Jason has served as a business advisor, partner, and leader for his clients for over 25 years. He is well-known for developing high impact strategies with his clients that create remarkable value and achieve sustainable results. His expertise includes Service & Digital Innovation, New Venture Strategy, Operations Strategy, Business Process Design, Organizational Development, and Strategic Program Leadership.

Jason differentiates his consulting services by delivering results with a balanced focus on customer value creation, revenue growth, productivity improvement, cost savings, organizational excellence, and risk management. 

Jason has served dozens of clients and has earned a positive reference from 100% of them. His clients have earned numerous awards including Insurance & Technology Elite 8, Top 5 IT Innovation, and Innovation of the Year. Jason has served clients in numerous sectors including Healthcare, Financial Services, Insurance, Business & Technology Services, and Associations/Non-profits.  

Jason's key clients have included:  Allianz Life, Amerigroup, American Academy of Pediatrics, American Dental Association, Aon Corporation, Baker Hughes, Chubb Insurance, CNA Financial, Information Resources, Modern Woodmen of America, National Institutes of Health, Phonak USA, Prudential Financial, Security Benefit Corporation, se2, State Street Corporation, and many others. 

Jason graduated with Distinction from the Indiana University Business Honors Program with dual degrees in Marketing & Finance.  Jason has also completed International Studies at the University of Cambridge (England).

Prior to starting Balanced Growth Consulting, Jason was a Managing Director at Keane, Inc. (now NTT Data) and a Senior Vice President at Keane Consulting Group.

John Forbes, Consultant

John has executive leadership experience in Fortune 50, start-up, and global non-profit organizations. Most recently, he served as the Executive Director of the American Academy of Periodontology. Prior to this role, John was the Chief Operating Officer of the American Academy of Pediatrics, a 60,000-member medical society. His experience includes leadership roles with the American Red Cross, Northfield Laboratories, Baxter International, and Procter and Gamble.

John’s career has been primarily in the health care industry. He has successfully led complex global organizations and overseen a diverse set of functional areas including; finance, information technology, human resources, development, marketing, publications, strategic planning, international affairs, and membership. His expertise includes international business development, strategic planning and execution, and leadership development.

John has interfaced with the Balanced Growth team as a client since 2008. He was instrumental in the hiring of Balanced Growth for seven highly diverse and successful projects. His insights from the client perspective and understanding of how consulting services can add value to an organization are key to his consultative and advisory role. He joined the Balanced Growth team in 2016.

John has his MBA from Loyola University, Chicago, Illinois where he majored in international business and marketing. His undergraduate degree is from Miami University, Oxford, Ohio where he majored in economics and political science.

Bob Jirgal, Consultant

Bob has twenty-five years in Management Consulting and Insurance Operations. Bob brings strong strategic thinking skills, the ability to quickly see the impacts of emerging capabilities on an organization, the natural curiosity to research new concepts, and a diverse set of experiences to design and execute initiatives that substantively change how the organization works. He has experience working with or consulting to Insurance Brokers, Insurers and Re-insurers, and he can effectively bridge Strategy, Operational Strategy, and Execution across large, complex programs and operations. Bob recognizes the value of communicating effectively with individuals at every level of the organization.

Bob’s experience and capabilities span across Innovation, Business Strategy, Operations Strategy and Implementation, Organization Change Management, Business Process Outsourcing, Program Management of Business Transformations, and Team Building.

Bob most recently served as Senior Vice President of Business Process Re-engineering at CNA. Prior to that he worked as Vice President and Managing Partner of Financial Services at Gartner, Inc. Bob’s career also includes Keane, Inc., where he was Managing Director of Business Transformation Services and Business Process Outsourcing, and Bank Champaign, where he served as Vice President.

Amy Murrin, Consultant

Amy is an effective leader with consulting and management experience in various industries and across diverse environments. She has a successful record of building strong business relationships with clients and staff members at all levels. Prior to joining Balanced Growth, Amy managed a team of over 200 at peak season as Contact Center Director and Training Manager at FTD.COM. Previous to that, Amy was a Senior Consultant at Keane Consulting Group (formerly Bricker & Associates). Key clients at Keane include: Aon, USG and Comdisco. 

As a key member of the Balanced Growth team, Amy successfully worked with the leadership of the American Academy of Periodontology to develop an innovation strategy designed to accelerate top line growth. Working with the American Enterprise Group, Amy helped develop and implement the operational strategy and business architecture project. At Balanced Growth, Amy led the Voice of the Customer project and led the redesign of the organization’s web site.

Amy's expertise includes contact center operations, customer service, training, business process design, implementation leadership, organizational development and operations strategy. She is adept at managing highly complex projects and has the unique capability of working seamlessly within large and highly diverse organizations as a trusted consultant and business advisor.

Amy graduated with Highest Honors and a Bronze Tablet Scholar with a degree in Business Administration and Marketing from the University of Illinois, Urbana-Champaign. 

Vicki Sutter, Consultant

Vicki’s distinguished career includes more than 20 years of service both as an internal and external consultant to numerous not-for-profit, professional association, government, and corporate clients. Vicki consults with clients to transform current operations while also innovating and implementing new capabilities to create the future environment. She collaborates with clients to maintain a laser focus on execution to ensure ROI is achieved.

Vicki has consulted alongside Jason Bordui since 2008, partnering with clients to help them achieve breakthrough performance. Her expertise includes business process design, organization design, organizational development, business process outsourcing, eCommerce, merger and acquisition integration, and operations strategy and execution.

Vicki's prestigious clients include:  American Academy of Pediatrics (AAP), American Dental Association (ADA), American Association of Oral and Maxillofacial Surgeons (AAOMS), Gateway Foundation, World Relief, Hewitt Associates (now Aon Hewitt), Office of the Chief Medical Examiner of the District of Columbia, Office of the Chief Technology Officer of the District of Columbia, North Carolina Department of Revenue, Information Resources, Inc., Kemper Corporation, Aon Corporation (now Aon plc), Target, USG, se2, Modern Woodmen of America, and American Enterprise Group.

Vicki graduated with honors with a Bachelor of Arts in Mathematical Methods in the Social Sciences with a dual major in Psychology from Northwestern University, Evanston, IL and Master of Science in Organization Development from Loyola University, Chicago, IL.